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게시 내용 입력 <br /><br /><br /><br />======================질문내용=====================<p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">구단에서 공식적으로 티켓 예매 시작 시간을 14시로 공지했음에도 불구하고, 실제로는 접속이 13시 30분부터 가능하도록 운영되었습니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">접속과 예매(구매) 시작 시간이 다르게 설정되어 있었다면, 이 부분은 반드시 사전에 명확하게 공지되었어야 한다고 생각합니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">이용자들은 공지된 예매 시작 시각을 기준으로 준비할 수밖에 없는데, 접속이 더 이른 시점에 먼저 열리면 이를 알고 있던 사람들에게 상대적으로 유리하게 작용할 수 있고, 결과적으로 예매 형평성에 문제가 발생할 수 있습니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">특히 예매 시스템의 문제점을 보완하겠다는 업데이트 공지가 있었음에도 불구하고 이러한 운영 방식이 그대로 유지된 점은 단순 안내 부족을 넘어 시스템 운영 신뢰성 측면에서도 점검이 필요하다고 봅니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">물론 조기 접속 후 정상적으로 예매에 성공한 모든 팬들에게 문제가 있다고 생각하지는 않습니다. 다만,</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">예매 14시 / 접속 13시 30분 구조라면 이를 사전에 명확히 고지했어야 하며, 그렇지 않았다면 운영상 개선이 필요하다고 생각합니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">다음 사항에 대해 구단 측의 설명과 개선을 요청드립니다.</span></p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span></p> <ul> <li style='margin: 0px 0px 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">접속 가능 시각과 실제 예매(구매) 시작 시각이 다르게 운영된 이유</span></li> <li style='margin: 0px 0px 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">해당 운영 방식에 대한 사전 안내가 없었던 경위</span></li> <li style='margin: 0px 0px 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">서버 로그 기준 실제 접속·구매 타임라인 공개 가능 여부</span></li> <li style='margin: 0px 0px 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'>시스템 업데이트 이후에도 동일 방식이 유지된 이유</li> <li style='margin: 0px 0px 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">향후 예매 공정성 확보를 위한 개선 대책</span></li></ul> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000; min-height: 13.8px'><span style="font-kerning: none"></span><br /> </p> <p style='margin-bottom: 12px; font-style: normal; font-variant-caps: normal; font-width: normal; font-size: 19px; line-height: normal; font-family: "Times New Roman"; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; -webkit-text-stroke-width: 0px; -webkit-text-stroke-color: #000000'><span style="font-kerning: none">롯데자이언츠를 응원하는 팬으로서, 예매 과정만큼은 공정하고 투명하게 운영되기를 바랍니다. 명확한 설명과 재발 방지 조치를 부탁드립니다.</span></p> <p><span style="font-kerning: none"><br /> </span></p><br />

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